Terms And Condition

User Terms of Use

Welcome and thank you for using Singapore Horti Flora eshop (www.horti.sg). By entering and using the Singapore Horti Flora eshop, users are deemed to have read and understood, and agreed to comply with and be bound by all terms and conditions set out herein. We are committed to making your shopping experience fuss-free and enjoyable. Kindly read through the following terms and conditions prior to making purchases.

horti.sg is managed and operated by Singapore Horti Flora Pte Ltd a company registered in Singapore. Any reference herein to “Singapore Horti Flora eshop” shall include a reference to Singapore Horti Flora Pte Ltd, where the context so permits.

You must be at least 18 years of age to make purchases on Singapore Horti Flora eshop. Any user below the stated age requirement must only make purchases with the involvement and consent of a parent or guardian.

Any breach of laws, including the Computer Misuse and Cybersecurity Act (Chapter 50A), will be reported to the relevant authorities for follow-up actions. Users must not misuse, or attempt to misuse Singapore Horti Flora eshop. Users shall not conduct or carry out any malicious acts, including but not limited to spreading of computer viruses, offensive or abusive communications, hacking, corruption of data or sending of unsolicited promotional content. Singapore Horti Flora eshop may terminate or suspend the use by any user of Singapore Horti Flora eshop immediately, without prior notice or liability, for any reason whatsoever, including without limitation the breach of the terms and conditions herein.

Singapore Horti Flora eshop requires all users to create an account with their true and legitimate identities and accurate personal information. It is the user’s responsibility to update Singapore Horti Flora eshop of any changes. Singapore Horti Flora eshop owes no duty and shall not be responsible if any user becomes uncontactable for order and delivery related matters, or any user fails to complete delivery, or for any consequences that arise from any user’s negligence. Singapore Horti Flora eshop reserves the right to charge a user a fee for any re-delivery attempts due to user’s unavailability or refusal to accept any order delivered.

All prices listed are inclusive of sales taxes (in accordance with the applicable laws) in the currency stated with the item. Delivery charges or any additional charges will be clearly displayed and indicated in the payment page.

Singapore Horti Flora eshop reserves the right to cancel orders, or reconcile incomplete payments where errors occur in the details, description or prices of items listed in Singapore Horti Flora eshop.

Singapore Horti Flora eshop shall not be responsible for payments made by illegitimate or stolen payment cards (credit cards), e-gift cards or vouchers.

Users must contact Singapore Horti Flora eshop via admin@horti.sg or +65 6747 1688 immediately where orders have been placed incorrectly, and Singapore Horti Flora eshop will use reasonable efforts to assist to process the request.

Singapore Horti Flora eshop reserves the right to remove any products, items or services, or amend details relating to materials and other information, at any point in time. Where any products or items are out of stock or any orders cannot be fulfilled, Singapore Horti Flora eshop will cancel the order and make full refund of payment to user.

Singapore Horti Flora eshop relies on logistics partners to fulfil order deliveries within the delivery time indicated in the order confirmation. Singapore Horti Flora eshop will notify the user in the event that the estimated or requested delivery date and time cannot be met. Singapore Horti Flora eshop will not be liable to any user for any losses, liabilities, charges, damages, expenses or costs that may arise due to the late delivery of orders.

Users may contact Singapore Horti Flora eshop for feedback and resolution of any product or item faults, defects or damages. However, Singapore Horti Flora eshop will not be liable for any losses, liabilities, charges, damages, expenses or costs that may arise due to the product or item defects, faults or damages.

Actual product or item delivered may differ from the relevant product image or illustrations listed in Singapore Horti Flora eshop.

Redemption of Singapore Horti Flora eshop vouchers, discount code and gift is subject to the following terms and conditions

Only valid for use in Singapore Horti Flora eshop.
Valid for redemption only before the stipulated expiry date
Not valid for use in conjunction with other promotional offers and vouchers
Vouchers shall not be re-sold or exchanged for cash.
The full value of a voucher must be redeemed in a single purchase, and there shall no change or refund of any excess amounts.

Singapore Horti Flora eshop reserves the right to amend the terms and conditions of the voucher without prior notice.
Disclaimer of Liability

Singapore Horti Flora eshop does not guarantee the accuracy nor correctness of any information, nor will it be held responsible and liable for any damages and costs resulting from any inaccurate or incorrect information. Singapore Horti Flora eshop has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third party websites or services. Singapore Horti Flora eshop shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or services.

Without prejudice to any other provision herein, in the event that Singapore Horti Flora eshop is found by a competent court to be liable for any loss or damage that is directly caused by the use of its sites or services, its liabilities will in no event exceed in aggregate Singapore Dollars One Hundred (SGD100.00).

Indemnity
By using Singapore Horti Flora eshop, each user undertakes that he will not make any claim against any of Singapore Horti Flora eshop and its directors, officers, employees, partners, agencies and affiliates for any liabilities, damages, costs and expenses, and will indemnify each of them Singapore Horti Flora eshop and its directors, officers, employees, partners, agencies and affiliates against all third party claims, proceedings, liabilities, damages, costs and expenses, resulting from or attributable to the use of the Singapore Horti Flora eshop application and/or website.

Complaints Management
Singapore Horti Flora eshop will perform service recovery for users and customers with reasonable ability and care

Intellectual Property
All copyright, trademarks, design rights, patents and other intellectual property rights, whether registered or unregistered, in and on Singapore Horti Flora eshop belong to Singapore Horti Flora Pte Ltd. Singapore Horti Flora eshop and Singapore Horti Flora Pte Ltd reserve all of their rights in the website. Nothing herein grants any user a right or licence to use any trade mark, design right, copyright or other intellectual property right owned or controlled by Singapore Horti Flora eshop or Singapore Horti Flora Pte Ltd or any other third party except as expressly provided herein.

Force Majeure
Singapore Horti Flora eshop shall not be liable for any inability or delay in fulfilment of orders, actions or requests due to circumstances beyond the reasonable control of Singapore Horti Flora eshop.

Governing Law
These terms and conditions, including all non-contractual obligations that may result from the use of the Singapore Horti Flora eshop, shall be governed by and construed in accordance with the laws of Singapore and each party submits to the exclusive jurisdiction of the Courts of Singapore.

The terms and conditions herein constitute the entire agreement between Singapore Horti Flora eshop and users regarding the use of Singapore Horti Flora eshop, and supersede and replace any prior agreements which the parties may have regarding the use of Singapore Horti Flora eshop. Nothing herein shall be deemed to create any rights for any third party beneficiary.